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Refund Policy

Thank you for shopping at janicebeauty.com

RETURN & EXCHANGE POLICY

All goods sold are not refundable and returnable. We do not refund due to general dissatisfaction or take account for the allergic reactions our customers may have. We also do not accept any form of returns due to the hygienic and safety reasons – there are no exceptions to this.

If you received incorrect items, we are here to assist you. We may replace or exchange items. If you would like to exchange your item, please send us a DM via WhatsApp. Our Customer Care Assistant will help to solve your concern.

RETURNS / EXCHANGE

You have [7] business days to return an item (for exchange incorrect item)  from the date you received it. Only return via courier with tracking number given is accepted, walk in will strictly not be entertained. 

To be eligible for a return, your item must be in the same condition that you received it. Your item must be in the original packaging. 

Your item needs to have the receipt or proof of purchase from our website. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  

Damaged item during shipment

The customer is responsible to check that they receive the products in good conditions upon delivery. If the product is found damage upon receiving, customer should immediately inform our support team via whatsapp

DISCOUNT CODES, GIFTS

Please note that we do not extend any expiry of credit. All cashback must be used within the active period stated. 

No discount codes/credit can be added to orders that have already been paid and refunds will not be given for missing coupon codes. 

Only one discount code can be applied per order. You may use the other discount code for your next purchase within its active period.

CONTACT US

If you have any questions, feel free to contact us.

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